Reference

What You Agree To When You Use 5c555

These terms govern your account on 5c555 — how you open it, fund it via bKash, Nagad, or Rocket, and what we both expect from each other.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredMobile and browser use included
5c555 What You Agree To When You Use 5c555
HOW WE OPERATE

How 5c555 Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification, and support history. You can request a summary of what we hold by contacting support through your account. Passwords are hashed; wallet transactions are processed over encrypted connections. If you believe your account has been accessed without your permission, contact us immediately via live chat and we will suspend the account while we investigate.

Data Retention

We retain account and transaction records for the period required by applicable law, then delete or anonymise them. You may request access at any time.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Wallet Verification

Before a withdrawal reaches your bKash, Nagad, or Rocket wallet, we confirm the wallet number matches the one on your verified account.

Terms Updates

We notify you of material changes to these terms via your account inbox before they take effect. Archived versions are available on request.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can help. You can reach us through live chat inside your account, by email, or through the help centre linked in the footer. We aim to respond to terms-related queries within one business day.

Live Chat Open your account on any device and tap the chat icon — available during support hours for terms and account queries.
Email Support Send your terms or account question to our support address listed in the help centre; include your registered mobile number.
Help Centre The help centre in the footer covers common terms questions, account rules, and wallet eligibility by region.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice.

Anyone who meets the age requirement, holds a valid mobile wallet such as bKash or Nagad, and is located in a region where access is permitted under local law may open an account.

No. One account per person is the rule. If we detect duplicate accounts, both will be reviewed and the duplicate closed. Any balance is subject to our verification process before release.

We send a notice to your account inbox before any material change takes effect. If you continue using 5c555 after that date, you have accepted the updated terms.

Contact support via live chat or email and request account closure. We will process the request, settle any pending withdrawals to your registered wallet, and confirm closure by message.

Yes. Eligibility and available features depend on your location and applicable local law. It is your responsibility to confirm that using 5c555 is lawful in your region before you transact.

Send a data access request through support — via live chat or email — with your registered mobile number. We will respond within the timeframe required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.